Some Windows users have been facing an issue while entering a PIN on the sign-in screen. The PIN is not accepted by the computer and it shows the following error – Something went wrong and your PIN isn’t available, Error 0xd0000225, Click to set up your PIN again.
In this article, you will learn how to resolve the said error.
Fix Error 0xd0000225, Something went wrong and your PIN isn’t available
Logging into a Windows computer with a PIN is faster than using a password; that’s why users like this option. You may see Something went wrong and your PIN isn’t available (code:0xd0000225) because of an issue in the Windows security setting, malware infection, or corruption in the ACL, and NGC folder. Use the following solutions to fix this error.
- Change NGC Permissions
- Remove the old one and make a new login PIN
- Reset Access Control Lists
- Delete NGC Folder
- Reset your PC in Safe Mode
Let’s discuss these issues one by one.
Since you are not able to log in with your PIN, log in with a password or any alternative login option, and follow the solutions mentioned to resolve the PIN-related issues. Else boot to the BIOS settings of your computer and see if the secure boot is enabled and the legacy boot disabled. This configuration may solve the issue immediately.
1] Change NGC Permissions
You have multiple options to lock or unlock your computer. You can use the fingerprint or PIN option to secure your computer and this special information will be stored in the NGC folder. The four-digit PIN is the simplest way to sign in to your Windows Computer but sometimes it may stop working and show you the said error. This issue can also come when you do not have permission over the Ngc folder.
To resolve this issue, change the permission of the NGC folder.
- Press the Windows + E keys, now, past the following path in the address bar to navigate it.
C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft
- After entering the Microsoft folder, right-click on the NGC folder and select Properties
- Click on the Security tab and then click on the Advance tab
- In Advanced Security Setting for NGC windows, click on the change option next to Owner
- On the Select User or Group window, type “Everyone” and click Ok.
- Finally, reboot your computer.
Hopefully, after giving the required permission, you can log in via PIN.
2] Remove the old one and make a new login PIN
Next up, let us remove the old PIN and then create a new one. This will your computer to store the new PIN in its database. To do the same, follow the prescribed steps.
- Press Windows + I key to open setting
- On the left side select account setting and select the Sign-in option
- Hit to expand the PIN (Windows Hello) and select Remove from there
- Now click on Remove again to proceed
- Enter your device password and click OK to confirm the removal
- Go back and expand the PIN(Windows Hello) and hit on the Setup button
- Enter your device password and click to proceed
- Enter a new PIN and click OK to save.
3] Reset Access Control Lists
The error may occur due to the Access Control Lists. The problem often occurs when the ACLs are corrupted in the NGC folder. To resolve this issue, you may simply reset the Access Control Lists using the following steps.
- Open the Start Menu and search for the Command Prompt. Right-click on the Command Prompt and select Run as administrator.
- In the command prompt, paste the following command and press Enter key.
icacls C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc /T /Q /C /RESET
- After completing, you have to add a new PIN.
Hopefully, after finishing this task the issue should no longer be there.
4] Delete Ngc Folder
If the issue persists, it may be possible that the problem occurs due to corruption in the NGC folder on your computer. In this scenario, to resolve this issue, delete the NGC folder. After deleting the NGC folder, the previous information related to users like fingerprint and PIN will be deleted. Now, you can configure the fresh PIN. To delete the NGC folder, you first need to give the user adequate permission. To do the same, scroll up and read the first solution. Once you have permission to delete the NGC folder, go to the following address in File Explorer.
C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC
You can then add the new PIN. Once you configure a new PIN, the problem should no longer be there.
Read: This user wasn’t added to this PC, Code: 0xd0000225.
5] Reset your PC in Safe Mode
If nothing worked, or you are unable to login to your computer using a password, you can boot in Safe Mode and then reset your computer to default settings. To do the same, boot your computer to Safe Mode, go to Troubleshoot > Reset this PC and then select Keep my files. This way your computer will reset without any inflicting any harm to your personal files. You can then configure your security and hopefully, the issue won’t persist this time. You must have an alternate sign-in option as every time resetting the computer to Safe Mode is not convenient.
Finally, reboot your computer and check if the issue is resolved.
Also Read: Your PIN is no longer available due to a change in the security setting.
